Ticket Sales Policy

1. General Policies

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• Purchasing Channels: Tickets can be purchased through the official box office, authorized online ticketing platforms, or over the phone.

• Payment Methods: Acceptable forms of payment include credit cards, debit cards, and, where applicable, cash.

• Confirmation: A confirmation email or receipt will be sent upon completion of the purchase. Patrons should verify all details upon receipt.

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2. Pricing and Fees

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• Pricing: Ticket prices vary based on seat location, performance time, and date. Special pricing may be available for students, seniors, and groups.

• Fees: Service fees, processing fees, and delivery charges may apply. All fees will be disclosed at the time of purchase.

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3. Refunds and Exchanges

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• Refunds: Ticket return rules vary depending on the ticketing service provider, as well as on the specific performance. Find out detailed information about the refund policy before purchasing a ticket.

• Rescheduled or Canceled Events: In the event of a cancellation or rescheduling, ticket holders will be notified and offered the option of a refund or exchange.

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4. Ticket Delivery

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• E-Tickets: Electronic tickets will be sent to the email address provided at the time of purchase.

• Delivery Options: Ticket delivery options depend on the ticketing service provider where you purchase tickets.

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5. Discounts and Promotions

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• Group Discounts: Discounts are available for groups of a specified size. Group tickets must be purchased through the group sales department.

• Promotional Codes: Promotional codes must be entered at the time of purchase to receive the discount. Only one promotional code may be used per transaction.

• Season Tickets and Subscriptions: Patrons may purchase season tickets or subscriptions, offering benefits such as priority seating, discounted rates, and flexibility in attendance.

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6. Special Accommodations

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• Accessibility: Accessible seating is available and should be requested at the time of purchase. The box office can assist with any special needs or accommodations.

• Companion Seats: For every accessible seat purchased, one companion seat may be purchased adjacent to it.

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7. Ticket Resale and Transfer

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• Resale: Tickets may not be resold for more than the original purchase price. Unauthorized resale of tickets is prohibited and may result in the cancellation of the tickets without refund.

• Transfer: Tickets can be transferred to another individual if the purchaser cannot attend. The box office should be notified of any transfers to ensure seamless entry.

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8. Entry and Attendance

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• Ticket Presentation: All patrons must present a valid ticket for entry. E-tickets can be displayed on a mobile device or printed.

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9. Lost or Stolen Tickets

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• Replacement: Lost or stolen tickets can be reissued upon verification of purchase. Patrons should contact the box office as soon as possible to arrange replacement.

• Verification: A valid photo ID and the credit card used for the original purchase are required for ticket replacement.

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10. Customer Service

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• Inquiries: For any ticket-related inquiries, patrons can contact the box office via phone, email, or in person during business hours.

• Complaints: Any complaints or issues regarding ticket sales should be directed to the box office manager.

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By adhering to these policies, we aim to ensure a fair, efficient, and enjoyable ticket purchasing experience for all patrons. Thank you for supporting the performing arts.

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